Skip to content
English - United Kingdom
Contact us
  • There are no suggestions because the search field is empty.

References, complaints and data requests

Formal complaints go to complaints@io-sphere.io and data protection requests to dpo@io-sphere.io. For anything else, including reference requests, email info@io-sphere.io and we'll pass it to the right person.

Employment references

For a reference for a former member of staff or learner, email info@io-sphere.io and we'll pass it to the right person.

Making a complaint

  1. Informally first: raise it with the programme team or our management team. If you are not sure who to contact, email info@io-sphere.io. Most complaints are resolved this way.
  2. Formal complaint: email complaints@io-sphere.io with the subject "Formal Complaint", saying what happened and the outcome you want. We acknowledge it within 2 working days and respond in writing within 10 working days of that (up to 20 if it is complex, and we will tell you).
  3. Appeal: if you are unhappy with the outcome, write to the Managing Director within 10 working days. You get a final written response within 15 working days. The Complaints Policy gives the address.
  4. Outside organisation: if you are still unhappy once our procedure is complete, you can take your complaint to an outside organisation. For apprenticeships and the Oxfordshire Skills Bootcamp, that is the Department for Education, through its Customer Help Portal at customerhelpportal.education.gov.uk, within 12 months of the issue. The Complaints Policy names the right organisation for each programme.

Full details: io-sphere.io/complaints-policy.

Data protection requests

To ask for a copy of your data (a subject access request), or to correct or delete it, email dpo@io-sphere.io or write to the Data Protection Lead, iO-Sphere Limited, 102 Middlesex Street, London E1 7EZ. We respond within one month (up to two months more for complex requests, and we will tell you). We may ask you to confirm your identity. There is usually no fee. We cannot always delete data, for example where we must keep funding audit records.

To stop marketing, use the unsubscribe link in any message or email dpo@io-sphere.io.

Unhappy with how we used your data? Email dpo@io-sphere.io. You can also complain to the Information Commission, which replaced the Information Commissioner's Office (ICO) in September 2026, at ico.org.uk or on 0303 123 1113.

Safeguarding concerns

Email safeguarding@io-sphere.io or call 0333 224 6589. If someone is in immediate danger, call 999.